Sole&Vero 369 Enterprises Pvt. Ltd. Limited Warranty on Residential Faucets, Showers, Hand Showers and Accessories and Sole&Vero Commercial Productss

Sole&Vero 369 Enterprises Private Limited products used in indoor residential and non-residential commercial settings indoor are warranted to be free of defects in the material and workmanship for the period of time, which commences on the date of original purchase, set forth in the warranty coverage chart as detailed below:

Product Category Residential Use (in Years) Commercial Use (in Years)
Chrome and PVD Finish Powder-Coated and Organic Finishes Chrome and PVD Finish Powder-Coated and Organic Finishes
Faucets, Showers & Showering Components (Lav/Kitchen Faucets, Cartridges, Diverter Assemblies, Showerheads, Handshowers, Body Sprays, Trims, Roughs, Spouts, Tub Fillers, Shower Arms, Slide Bars) 10 Y 5 Y 5 Y 3 Y
Accessories (Towel Rings/Bars/Racks, Robe Hooks, Toilet Paper Holders, Soap Dishes/Dispensers, Lighting Fixtures, Drawer Pulls/Knobs) 10 Y 5 Y 5 Y 3 Y
Concealed Tanks and Cover Plates 10 Y 5 Y 5 Y 3 Y
Health Faucet, Connection Hoses and Allied Products (Angle Valves, Bib Taps, Bottle Traps, Drains, Stop Valves, Hoses, Fill Valve Assembly and Flush Valve Assembly) 3 Y 3 Y 1 Y 1 Y
Electronic Parts and Electronic Assemblies 1 Y 1 Y 6 Months 6 Months
Batteries and other consumables (Aerators, O-rings, Screws, Fastening sets, Extensions, Adapters, Connectors) Nil Nil Nil Nil
  1. Sole&Vero 369 Enterprises Private Limited (Sole&Vero India) will repair or replace, during the applicable warranty period, any part or finish that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Sole&Vero may elect to replace the product with a similar product of comparable value in exchange for the return of the product. For products installed or otherwise located within the municipal limits of any city in which Sole&Vero has an authorized service location, incurred by such location’s authorized service personnel in connection with the repair/service/replacement of the product in accordance with the warranty above. These are your exclusive remedies.
  2. This Warranty does not cover rubber components and other consumables and will not be extended as a result of repair or replacement of the product.
  3. Sole&Vero recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Sole&Vero replacement parts.
  4. Sole&Vero shall not be liable for, and this Warranty does not cover, any damage to the product resulting from (1) misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, (2) low or high water pressure, water impurities or water hardness, or (3) failure to follow the applicable care and cleaning instructions, including the use of abrasive cleansers, ammonia, bleach, acids, alcohol or other products not recommended for use on chrome products. For products installed or otherwise located outside of the municipal limits of any city in which Sole&Vero has an authorized service location, Sole&Vero shall also not be liable for, and the customer shall bear, any and all costs and expenses that are incurred for repair/service/replacement of the product in accordance with the warranty above, including but not limited to (a) any travel, labor and installation charges by service personnel, and (b) any freight costs incurred for transportation (to and/or from Sole&Vero) of damaged/defective and replacement products/parts/components.
  5. Warranty service or replacement parts may be obtained by contacting your local distributor.
  6. customercare@solevero.com
  7. customercare@solevero.com
  8. Proof of purchase (original sales receipt from the original purchaser along with the damaged product) must be made available to Sole&Vero for all warranty claims. This Warranty applies only to Sole&Vero products sold through authorized dealers and distributors.
  9. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED ABOVE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, SOLE&VERO 369 ENTERPRISES PRIVATE LIMITED SHALL NOT BE RESPONSIBLE FOR, AND THIS WARRANTY DOES NOT COVER, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LABOR AND REMOVAL/INSTALLATION COSTS.
  10. This is Sole&vero 369 Enterprises Private Limited’s exclusive written warranty and the warranty is not transferable.
  11. If you have any questions or concerns regarding our warranty, please write, email or phone us at the addresses or phone number above.